Cybersecurity Luxembourg

A suspicious link?Don't Click.Check.Report!

Do you think you are a victim of fraud?Ask yourself the 3 following questions to assess the situation:

phone
Are you unable to call the person back?

Even on the phone number you had for them prior to their call, such as your bank’s branch office?

bolt
Did the caller ask you to act quickly?

And without complying with the usual security measures?

key
Did the caller ask you for a secret code?

Such as your card number, credentials or did they ask you to install an application?

siren
Did you answer “yes” to any of these questions?

Be careful! It might be suspicious.

Contact the right person for each situation!

bank
luxtrust
portal
police
company
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Protect yourself against cyber fraud!Bear these key points in mind:

01
BE CAREFUL WITH “TOO GOOD TO BE TRUE” ADS
If it is too good to be true, it is probably suspicious, even on Christmas Day!
02
DO NOT SHARE YOUR CREDENTIALS. NEVER.
Respectable organisations will never request your ID details (user name, user number or password, PIN code) by email, text message, phone or via any messaging or social media application.
03
REPORT SUSPICIOUS MESSAGES
If you receive a suspicious message from your bank or an official institution, you can report it by calling your bank, your branch or your advisor, or the contact number of the institution which supposedly sent you a message. You may also use SPAMBEE (spambee.lu) to report emails and thus help protect other Luxembourgish residents.
04
TAKE TIME YOU CLICK
Scammers generally want to create a sense of urgency and get you to act hastily. Take a break to come to your senses. You can always call back the bank or organisation that seems to be contacting you, to check whether they really phoned you in the first place. If in doubt, check it out!
05
USE LUXTRUST WHENEVER POSSIBLE
Use strong authentication mechanisms such as the LuxTrust Mobile app when available.

4 websites to know more about cyberfraud

RELIABLE AND REALISTIC ADVICE

BEE SECURE provides reliable and realistic advice about how to protect yourself online. The website provides a wide range of content about digital risks, current trends and good practices, as well as useful publications about how to navigate and understand the digital world.

TOOLS TO PROTECT YOURSELF

The Luxembourg House of Cybersecurity provides a variety of services and tools to help you actively protect yourself, either by reporting malicious content, or by helping you find security solutions providers.

REPORT A CYBERFRAUD

The Spambee tool, provided by "National Cybersecurity Competence Center" (NC3), allows you to report and get rid of harmful content, while providing protection from content that has already been reported by other users.

If you cannot use Spambee but nevertheless wish to report a phishing website, CIRCL’s URL-Abuse service may also be accessed on your browser.

THE NATIONAL CYBERSECURITY PORTAL

Cybersecurity.lu is a portal to an ecosystem where you can find service providers with suitable security solutions for your needs.

Do you want more information?Phishing, online fraud… all you need to know!

thief
What is online fraud?

The term ‘online fraud’ refers to a range of dishonest actions committed online, using unfair means to trick and obtain consent or material benefit or improper morals, that violate laws and regulations. Scamming is the most common form of fraud.

fish
What is phishing?

Phishing involves sending a message, generally an email, impersonating a trusted third-party (bank, administrations, social network, shipping firm, online trader etc.) to trick the victim into providing their identity or bank details, passwords or bank card numbers.

Emails used to be the most widespread means of communication, but scammers have since developped techniques using other media:

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What types of fraud do the Grand-Ducal Police see the most?

There are many types of fraud. The Grand-Ducal Police have identified them and described their modus operandi on the following page:

In collaboration with

ABBL
Fondation ABBL
LuxTrust
Luxembourg House of Cybersecurity
Banque Centrale Du LuxembourgBeeSecureCSSFILRMy Connectivity

With the support of

Commissariat Aux Assurances
House of Entrepreneurship
Association des Compagnies D'Assurances de RéassurancesFedilFinance & Technology LuxembourgICT LuxembourgPolice
Cybersecurity Luxembourg
cyberfraud.lu is the official platform for preventing cyberfraud in Luxembourg.
under the patronage of the Ministry of the Economy
MECO
Cybersecurity Luxembourg
Luxembourg House
of Cybersecurity
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